Frequently Asked Questions

What is VSYN+?

VSYN+ is an innovative streaming service that spotlights the world of sign language entertainment for everyone to enjoy. We deliver captivating content on a platform powered by the same superior technology behind most of today’s major streamers.

Why VSYN+?

Until now, there hasn’t been a place for content made by the sign language creators for everyone to enjoy. VSYN+ is that place. We’re bringing entertainment to the world in a whole new way. You’ll see.

Is VSYN+ available in my country?

VSYN+ is currently available in the US. International streaming will be available soon.

Which language(s) is VSYN+ available in?

VSYN+ is currently available in English and American Sign Language (ASL).

How do I join for VSYN+?

On the top right of the screen – click Sign-up 

  • In the middle of the page (just above the email field) – click "Create one"

  • Enter your Email Address - Make sure to look over it to confirm accuracy

  • You should receive a One-Time Code to your email, enter it to proceed

  • First and Last Name – enter to complete the ID creation process

  • Subscription information – review and confirm 

  • This will take you to our Secure Credit-Card screen - where you can safely enter your details

  • To finish - Click “Subscribe”

  • Enjoy Unlimited Streaming! 

How much does VSYN+ cost?

VSYN+ offers three subscription options:

$6.99 / month

$37.99 / six months

$73.99 / year (save almost $10!)

Rate changes will not apply until the end of your billing cycle.

Your VSYN+ subscription is recurring until modified.

Is there a limit to how much I can watch?

No. Once you are connected to VSYN+, you can watch your favorite movies and TV shows as much as you like.

How many devices are included?

Up to 5 devices per subscription

  • Up to 2 concurrent streams between all the devices

No need for monthly check-ins or IP validations - access great VSYN+ content anywhere you have an internet connection, on any compatible device, at any time!

I want to cancel my subscription

You can manage your subscription anytime through your settings. Your cancelation will come into effect on your next billing cycle. You’ll still be able to use VSYN+ until the end of your current subscription period.

Why does the video I am trying to watch look zoomed in or cropped?

If you are seeing a zoomed-in or cropped image around the edges, this probably means there is an incorrect picture setting on your TV.  

  • It could be your TV's aspect ratio, the screen size or other settings.  

  • In picture settings, look for words like: Overscan, Picture Mode or Screen Fit to correct the issue. 

  • If you need further assistance to adjust your picture settings, please contact your TV's manufacturer.

Help! I’ve lost access to the email address associated with my VSYN+ account

Try recovering your access to your email account.

If you cannot access it, create a new VSYN+ account using your new email address.

From your new account, contact VSYN+ support by clicking on the Chat bubble in the bottom-right corner of this page to request to deactivate your old account.

For security reasons, you will not be able to migrate information saved from your old account, but you can continue to enjoy the same content as before on your new account.

I’m having problems with my VSYN+ account, what should I do?

Are you streaming within U.S. or Canadian territory? VSYN+ is currently available only in the U.S. and Canada.

  • Is your hardware working? Check your cable connection and router to make sure everything is functioning properly.

  • Is your internet connection working? Check whether your service provider is experiencing any outages or problems.

  • Can your connection speed support streaming? Check your connection speed; you will need at least 3 Mbps to stream.

  • Is your subscription active? Check your subscription to make sure it’s still active.

  • Are you using a supported device and a supported Operating System? Make sure you meet the minimum technical requirements.

  • Have you exceeded your device data limit? If you are on a cellular device, check with your mobile carrier whether you’ve reached your monthly data cap.

  • Try clearing your cache, signing out of VSYN+, restarting your device and signing back into your account.

I’ve tried all those things, but I need more help.

Let’s connect! Click on the Chat bubble in the bottom-right corner of this page.